Thanks to their online backup portal, you can access your music, videos, photos, business presentations or any other file using most browsers with an Internet connection. While the security of your data should be of paramount importance users, the usefulness of backed up data increases exponentially when you can gain access to it from anywhere. Simply provide your email address, subject, a description of the problem and if applicable, provide any other helpful information like a screenshot of the issue to help quickly resolve any problem. (PST).Īdditional customer support is provided by submitting a ticket via the SOS Online Backup website. Additionally, a live chat option gives you the opportunity to communicate directly with a support representative Mon-Fri from 7 a.m. This is a comprehensive database of relevant articles that are accessible by simply typing your question into the ‘Ask Us’ dialog. In most cases, you can quickly locate the answer to your inquiry by searching the knowledge base. The SOS Online Backup Support Portal provides a substantial amount of access to product support teams. You would be hard-pressed to find another cloud storage solution that uses such a stringent security safeguard for your files. Finally, your files are encrypted again while stored in the data center. The second level of encryption occurs during the transmission phase of backup, when files are being uploaded to the secure data centers. The three-tiered process includes a level of encryption at the local level, so that the data on any computer or device that uses SOS Online Backup is secure. SOS Online Backup takes the security of your data to a whole new level by using military-grade encryption: a three-tiered process that the most secretive and private institutions in the world use for their data protection. Forward-thinking features like this help make SOS Online Backup a top choice among cloud storage solutions. SOS Online Backup’s Continuous Data Protection scans your computer for new and updated files while you’re working and conveniently sends them to the cloud for storage.
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